Restoring Your Home’s Rhythm

The Pegasus Mission: A Message from Our Leadership

At Pegasus, we believe that professional and reliable appliance repair service shouldn’t come with a corporate cold shoulder. Our journey began with a commitment to bring high technical standards to every home we visit. Today, we are the trusted partner for homeowners, landlords, and property managers who need no-nonsense service to keep their properties running smoothly. We ensure that your household’s rhythm is restored by people who actually care about the result.

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  The Foundation of Trust

  Dmitry started Pegasus with a simple belief: that homeowners deserve technical honesty and a service experience they can actually trust. Having spent years at the workbench, he saw that many customers were frustrated not just by broken appliances, but by unclear communication, inconsistent service, and the fear of being overcharged or sold repairs they didn’t truly need. Today, his focus is growing the company, strengthening the team, and improving the systems behind the work. But the principle that started Pegasus hasn’t changed: Do the job properly, stand behind the work, and treat every home with respect.

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  The Heart of Our Operations

  While Dmitry focuses on the standards behind the work, Anna ensures the Pegasus experience feels effortless from the first call to the final handshake. As Operations Coordinator, she manages the details that customers rarely see but always feel — scheduling, communication, and making sure every repair visit runs smoothly. Anna believes appliance repair is never just about machines; her role is to make sure disruptions are resolved quickly, clearly, and with care. Together, they’ve grown Pegasus into a trusted service provider while holding onto a simple rule: Treat every customer’s home like our own.

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  The Standard of Workmanship

  Every service team needs a technical compass, and Emil is ours. As our Senior Service Technician, Emil specializes in the most difficult diagnostics—the intermittent mechanical ghosts and complex electrical faults that require a patient, methodical mind. Beyond the tools, Emil is responsible for the technical mentorship of our field crew, ensuring that his own high standards for diagnostic precision and workmanship become the baseline for every Pegasus repair.

The Pegasus Difference

• Family Accountability

  As a family-owned business, we don’t hide behind a logo. We stand behind every repair with upfront pricing and honest advice—treating your home and appliances with the respect they deserve.

• Localized Experts

  We’ve grown across Hamilton, Niagara, Kitchener, and London by placing technicians directly in your community. This ensures faster response times without the delays of a “big-box” dispatch center.

• Master-Level Standards

  Our team maintains the highest technical standards in the industry. We are equipped to service all major brands, from everyday domestic models to the most complex high-end luxury units.

• No Corporate Scripts

  We use modern technology to assist our workflow, but we never hide behind a script. Our goal is a fast, transparent, and human-centered response to your urgency.

We’re Problem Solvers

We understand the stress and frustration that comes with a broken appliance. Whether you are a homeowner, a landlord, or a property manager, a malfunctioning machine is more than just a technical issue—it’s a disruption to your daily life or business operations.

In fact, that’s why we got into this business: to provide a faster, more reliable way to solve these problems for our neighbors. We believe in providing honest, expert advice so you never feel left in the dark about the state of your property.

Our goal is to make the repair process as pleasant and smooth as possible, ensuring your appliances are back in service so you can get back to living your life.

REQUEST A REPAIR CALL (289) 812-8120

People Helping People

Serving Southern Ontario: From Niagara to London & Beyond

Pegasus Appliance Repair is proud to provide first-class service across Hamilton, the Niagara Region, Kitchener-Waterloo, London, and the Southwest GTA. We don’t just “send a technician”—we dispatch a local specialist who lives in your community and understands the specific needs of our neighbors.

Whether you are in a high-rise in Oakville, a farmhouse in Pelham, or a family home in London, our mission remains the same: honest advice, transparent pricing, and a commitment to getting your home running again on the very first visit.

Local Appliance Repair Service Areas

Frequently Asked Questions

• Is Pegasus a family-owned business or a franchise?

  Family-owned and operated. Pegasus was started by a technician who spent years at the workbench and built the company around one principle: do the job properly, stand behind the work, and treat every home with respect. We are not a franchise and not a big-box dispatch centre. The people who schedule your visit, set our technical standards and show up at your door are all part of the same team.

• Where are you located and which areas do you serve?

  We started in Hamilton and now have local service hubs in Hamilton, Burlington, Oakville, Mississauga, Toronto, Vaughan, Brantford, Kitchener-Waterloo, London and the Niagara Region. Each hub is staffed by technicians who live and work in that community, so response times are fast and there’s no waiting on a central dispatch.

• Are your technicians insured and experienced?

  Yes. Every technician is fully insured and has years of field experience. They’re trained to work on everything from everyday domestic appliances to complex high-end and European units. We only hire people we personally trust to represent the Pegasus name.

• Do you offer a warranty on repairs?

  Yes. Repairs we diagnose and complete come with a 30-day labour warranty, and parts we supply carry the manufacturer’s warranty, typically 30 days to one year depending on the part. Certain high-end and sealed-system repairs, such as Sub-Zero or built-in refrigeration, may include an extended labour warranty of up to one year. The exact coverage is listed on your invoice, and full terms are on our Warranty page.

• Do you charge more for high-end or European brands?

  No. We don’t believe in “luxury taxes.” Some high-end parts cost more from the manufacturer, but our labour rates are based on the complexity of the repair, not the price tag of your appliance. Whether it’s a standard Whirlpool or a Sub-Zero, you get the same fair, honest pricing. See the full list of brands we repair.

• Do you work with landlords and property managers?

  Yes. Homeowners, landlords and property managers are the three groups we serve every day. For rental and multi-residential properties we coordinate directly with tenants for access and keep the property manager informed from booking to completion.

• Will your technician leave a mess in my kitchen or laundry room?

  Definitely not. Our technicians bring floor protection and cleaning supplies, so when we leave the only sign we were there is a working appliance. We aren’t just fixing a machine; we’re guests in your home, and we act like it.

Ready to See the Pegasus Difference?

Whether you are a homeowner needing a quick fix or a property manager looking for a reliable partner, enjoy this special offer on your next service.

DISCOUNT COUPON

$25 OFF ON ANY APPLIANCE REPAIRS Redeem on repairs only

REQUEST A REPAIR CALL (289) 812-8120