Welcome to our Terms Of Use page and thank you for choosing Pegasus Appliance Repair
This section is a detailed summary of the terms and conditions of use of the Pegasus Appliance Repair service and site. If you intend to use the services and website of Pegasus Appliance Repair, you should review, understand and accept all of the terms and conditions listed out below.
If you disagree with any of the following steps you can find below, we advise you not to use our services or this platform.
Definitions
Here and below, Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Pegasus Appliance Repair, 1063 King St W Unit 412, Hamilton, ON L8S 4S3
Here and below, the words You / Your / Client / Clients specify the website clients and users accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Service refers to the Website or appliance repair services provided at customers home.
Website refers to Pegasus Appliance Repair, accessible from https://pegasusappliancerepair.ca/
Country refers to: Ontario, Canada
Service Call Charges And Policy
When a client books a service, clients should be at the stated address during the entire appointment window. If a client is unable to be present during the appointment, he or she can send a representative. The representative should be 18 years old or above. Make sure that the representative is able to pay and use a method that is valid. Failure to meet the conditions will lead to an extra charge, which is a reduced fee charge.
Through requesting the service customers allow the call to be processed at the agreed price (99$ + HST) and agree that the call and deposit (if applicable) are not refundable.
Each service that a customer purchase is considered to be a single order. This also applies when a customer places several orders simultaneously. Discounts are available for clients who request multiple jobs in the same house.
All invoices will have to be paid within 10 days. You will be charged an extra service fee of at least $50 if left unpaid.
Technicians at Pegasus Appliance Repair will always do their best to leave their workplace as tidy as it was before. Customer acknowledges that some jobs include moving appliances around, and when ordering the service Customer agrees that Pegasus Appliance Repair and its technicians are not responsible for damage to floors, walls, etc.
Cancellation Policy
In case of cancellation, customers should inform Us about canceling three hours before the appointment. For example, if you book an appointment between 12 pm and 2 pm, you must notify us at 9 am or before. We need to be given notice of at least 3 (three) business hours. Customers should not leave a voicemail if they fail to cancel an appointment three hours before. All service calls can be canceled with a live agent only.
Clients who book an appointment three hours from the time of the appointment can cancel within one hour from the time the appointment was booked.
If a client fails to follow the details of this policy, then he or she will be charged a reduced service call rate.
Failure to comply with our cancellation policy will result in a full charge of a service call rate – 99$ + HST
Refund Policy
A client can receive a partial refund if they feel unsatisfied with the work done by the technician. This amount is taken with the consent of the technician.
You pay for the repair if it fixes the problem. A customer can receive a complete refund of a labor fee if the unit can not be repaired after all technician visits. This amount is taken with the consent of the technician.
A customer can receive a partial refund of parts price according to our “Ordering Parts Policy” if the unit can not be repaired after all technician visits. This amount is taken with the consent of the technician.
Service call fees are not refundable
Ordering Parts Policy
Technicians who have to order a new part required for fixing the unit must charge a 50% deposit. Once the ordered part is installed, the outstanding amount has to be paid.
Parts that were ordered or installed via Pegasus Appliance Repair cannot be returned or refunded and by canceling the order or the installation. The customer acknowledges that will have to pay the full amount for the parts that were ordered or installed.
Client can not receive any refund on parts once the technician opened and/or installed the ordered part – the part cannot be returned.
Client can receive only a partial refund if ordered parts haven’t been opened. For unopened parts, the client and will be charged a 20% restocking fee. The rest of the price of the part can be refunded
The technician has to make sure that the work area is kept clean after fixing an appliance. If customers don’t ask for damaged parts then the technician will take them for recycling on the same day.
Pegasus Appliance Repair will guarantee only the parts which were replaced or repaired and only for the number of days stated on the invoice. No other parts of the appliance will be included in the warranty.
Website Terms Of Use
1. Terms
By accessing the website at https://pegasusappliancerepair.ca/, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Pegasus Appliance Repair’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Pegasus Appliance Repair at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
The materials on Pegasus Appliance Repair’s website are provided on an ‘as is’ basis. Pegasus Appliance Repair makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Pegasus Appliance Repair does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall Pegasus Appliance Repair or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Pegasus Appliance Repair’s website, even if Pegasus Appliance Repair or a Pegasus Appliance Repair authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Accuracy of materials
The materials appearing on Pegasus Appliance Repair’s website could include technical, typographical, or photographic errors. Pegasus Appliance Repair does not warrant that any of the materials on its website are accurate, complete or current. Pegasus Appliance Repair may make changes to the materials contained on its website at any time without notice. However Pegasus Appliance Repair does not make any commitment to update the materials.
6. Links
Pegasus Appliance Repair has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Pegasus Appliance Repair of the site. Use of any such linked website is at the user’s own risk.
7. Modifications
Pegasus Appliance Repair may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Ontario, Canada and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
Last updated: April 04, 2020