Appliance Repair in Kitchener-Waterloo & Surrounding Areas

Why Kitchener-Waterloo Chooses Pegasus

• Waterloo Region Service Hub

  Our Kitchener hub supports homes across Kitchener, Waterloo, Cambridge, and nearby Guelph. Because our technicians already work in the region, we can offer faster scheduling and realistic arrival windows without dispatching someone from another city.

• Repairs Backed by Warranty

  Every completed repair includes our limited repair warranty on parts and labour, providing peace of mind after the service visit.

• First-Visit Repair Goal

  Our service vehicles are stocked with commonly used appliance parts, allowing many repairs to be completed during the first visit. When specialized components are required, we source them quickly through our regional suppliers.

• WSIB Registered & Fully Insured

  Pegasus Appliance Repair is registered with the Ontario Workplace Safety and Insurance Board (WSIB) and carries full liability insurance while working in your home.

• Family-Owned Company

  Pegasus Appliance Repair is a family-owned business built on accountability and long-term customer relationships. When we work in your home, we treat the repair as if it were happening in our own kitchen or laundry room.

• Clear Explanations — No Guesswork

  Before any repair begins, we explain what failed, what the repair involves, and what the cost will be. Our goal is simple: you should fully understand the issue before deciding how to proceed.

What Local Customers Say About Our Service

These reviews come from real customers in Kitchener and nearby areas who have used our appliance repair services.

Larissa Roszell

6 days ago

Igor came the morning after I called, gave a fair estimate, ordered parts (which came in quickly), and completed the job on budget. One very happy customer. Thanks Igor!

Frances

2 weeks ago

Peter was very honest and explained the problem and repair cost in detail. I really appreciated the transparency and professionalism. Highly recommend Pegasus Appliance Repair.

Rachel Boehm

2 weeks ago

After researching many appliance repair companies and talking to a few, I settled on calling Pegasus after reading their reviews and responses from the owner. They are also registered with the Better Business Bureau, where many repair companies are not. They also fix Samsung fridges which not everyone fixes. Anyways, the admin staff who booked my appointment was great! She booked a day-of appointment and she ensured that it worked with our hectic schedule. The technician (Igor) came over today and he was so helpful! He texted me before coming over and was on time. My dog even liked him! He quickly diagnosed the potential problem (common issue with Samsung fridges), but also noted that the fridge might be fine after we defrosted it. He was very knowledgeable. I asked so many questions and he took the time to explain things to me. He gave me the option to go forward with the fix or to wait and see what happens. I really appreciated that he didn't force or sway me into fixing it - it's hard to find truly honest people these days! I decided to wait and see what happens and I was happy to pay the service fee for his time and advice. He also gave me some tips on our dishwasher, free of charge. Thank you Igor for your help today! I'll definitely be calling Pegasus and Igor for any future appliance problems (sorry in advance because I know that I ask sooo many questions!).

Constance Dagnon

2 months ago

They were very quick to reach out when I submitted a contact form. They had someone out the next morning to look at my washing machine, and Peter was friendly and quick to diagnose the issue. The replacement part was in within a week and Peter completed the repair very quickly and with friendly service. I will be calling again if I have appliance repair needs!

Rachel Graham

2 months ago

Simple to set up appointment with the virtual assistant- so simple I was skeptical it was true that the same day I called, they had the appointment for the service. I was given a time with a reasonable 2 hour window and was contacted by text to be updated 30 minutes before they arrived. Peter professionally diagnosed the problem with the dryer heating element not working, showed me and found that he had the replacement part with him and had the repair done and the dryer put back together. That was the most efficient repair I’ve ever had. I only found out it was broken that morning at 8:30am and by noon it was fixed. Will share my great experience with Pegasus!

Priscilla Raeissi

3 months ago

Mr Peter was very professional and very knowledgeable when it came to diagnosis the problem of our Samsung dishwasher, reasonable price and amazing prompt repair , we are very pleased with Pegasus Appliance Repair. Thank You

Andy V

3 months ago

Prompt...punctual...honest. Peter repaired our LG dryer. He was so polite and thorough and he explained everything. Pegasus Appliance Repair will be our "go to" repair business from now on.

Carissa Rodrigues

4 months ago

Peter fixed my stove and was great to deal with. He showed up on time, figured out the problem right away, and had it working again way faster than I expected. He also explained what happened in a way that actually made sense. Super friendly, fair price, and no hassle at all. I’d definitely call him again if anything else breaks.

Antonio Medeiros

5 months ago

Pegasus Appliance Repair made an unfortunate situation a little more bearable with their professionalism and great service. Peter was a fantastic Technician and explained everything so Im very happy with the overall service and I would highly recommend them.

Greg Vance

6 months ago

Our dryer died a couple days before Christmas and most places I called were booking for the 30th and 31st. Pegasus was able to get Igor out to our place within a few hours. He was communicative leading up to and during our service appt. Igor managed to get our dryer working pretty quickly - Pegasus saved the day!

Brandon Unis

6 months ago

We had an awesome experience and I can't recommend Pegasus / Igor enough! Our dryer randomly stopped working. It would turn on but not start. Igor quickly found the problem and replaced the parts. (which he had on hand) Upon completion the dryer was making a bit more noise than usual to which Igor said if it doesn't completely go away after a few cycles to call him back as it was possibly the new part breaking in. I ended up having to call him back and he once again, quickly fixed the issue at no additional cost to me. His amazing customer care is greatly appreciated. In both instances, they came out within a few hours of me calling as well. Highly recommended and will use again.

Brenda Howard

7 months ago

Pegasus Appliance Repair I give 5 stars all the way they were fast and professional. Igor was awesome he diagnosed our washer problem within minutes !!!!! very highly skilled just a joy to deal with he explained everything to my husband and I about what needed to be fixed and why!!!! Awesome company I shall be keeping this business card in our home repairs file for the future!!!!! Thank you so much a very happy and satisfied Customer. Brenda and John Howard

Jeff McDowell

7 months ago

Such an easy transaction. Fridge broke (icemaker stopped making ice), called Pegasus, Peter was available same day! Peter quickly diagnosed issue, ordered the part, and was back within a week to install and test. My ice reservoir is now full! Thanks for the quick and efficient service!

mr walker

7 months ago

This was our first time using Pegasus and it was great ! They responded quickly to our call. Igor our technician was very polite , professional and knowledgeable. I would HIGHLY recommend their service to others and will most certainly be using them as our primary appliance service moving forward 🙂

Joe Bretz (JoeRonin)

8 months ago

I had my induction stove top repaired by Pegasus Appliance Repair, and I couldn’t be more impressed with the entire experience. From the very first call, their operation was incredibly efficient. They took my stove’s model number and got back to me within a few hours with a quote — something no other company I called was able to do. Even more impressive, they managed to source a part that others couldn’t find. Within two days, the part had arrived and they booked me in for a next-day service with a convenient 2-hour window. The technician, Peter, even texted me 30 minutes before arriving — a thoughtful and professional touch. Peter was polite, knowledgeable, and gave me some great advice about appliance care and trends he’s seeing in the industry. It’s clear he knows his stuff. 10/10 — I highly recommend Pegasus Appliance Repair. I’ll absolutely be using them for all future appliance issues. One very satisfied customer here — thank you for the outstanding service!

Susan Worts

9 months ago

Peter’s service was excellent. Pleasant man and knowledgeable. There was no phone call from the office to tell me the part had arrived, I had to call. The cost seemed high for a mother board replacement (in a 3 year old washing machine) but that is the new reality I guess.

David Belcher

9 months ago

Igor was great, he quickly diagnosed the problem with our Fridge and fixed it in less then an hour . Fair price , excellent service. We have used Pegasus twice now and had a great experience both times. David Belcher

Lisa Pigott

9 months ago

We had great service with Pegasus. They arrived same day to look at our dishwasher. The parts came in quickly and the dishwasher is repaired and now working perfectly. The technician, Peter, knows his stuff and is very efficient. Thank you!

Olga Vieru

1 year ago

This was my 2nd time using Pegasus. Fridge and, now, the oven problem. The service was quick, friendly and easy, using text. Igor, the service rep, was highly skilled and efficient. Pricing was as quoted and reasonable.

Hiyab Maereg

1 year ago

Had a great experience with Pegasus! I reached out on Sunday and had someone follow up with me within 20 minutes and book for the next morning. They sent a technician named Igor who was punctual, kind, informative, and very quick to fix my washing machine that was broken for weeks. The cost for labour and parts was fair and the diagnostics + repair took less than one hour total. Definitely would recommend.

Our Appliance repair Services in Kitchener Area

From everyday breakdowns to more complex appliance issues, our team handles repairs across Kitchener and nearby areas including Waterloo, Cambridge, and Guelph, with a focus on accurate diagnostics and practical solutions.

• Refrigerator & Freezer Repair

  

  Cooling issues are often just the surface—many stem from airflow restrictions, sensor faults, or sealed system inefficiencies. We service both standard and built-in units across the region. Learn how our refrigerator repair service addresses these problems properly.

  Fridge Repair

• Clothes Dryer Repair

  

  Long drying times or overheating usually point to airflow restrictions or failing components. We inspect both internal systems and venting setups. Book a dryer repair appointment to get it resolved properly.

  Dryer Repair

• Stove & Cooktop Repair

  

  When burners stop heating evenly or controls stop responding, the issue is often component-related rather than general wear. We diagnose electric ranges and cooktops on-site. Learn more about our stove repair services.

  Stove Repair

• Electric Oven Repair

  

  Ovens that don’t maintain temperature or take too long to preheat often require sensor or control diagnostics. We repair electric ovens across all major brands. See how our oven repair service works.

  Oven Repair

• Washing Machine Repair

  

  Washer issues often begin with subtle signs—excess vibration, incomplete cycles, or drainage problems. We service front-load and top-load machines throughout the region. You can explore typical issues on our washing machine repair page.

  Washer Repair

• Dishwasher Repair

  

  Dishwashers that leave residue or fail to drain usually have underlying circulation or control issues. We regularly diagnose these problems in homes across Kitchener-Waterloo. Take a look at our dishwasher repair service for common fixes.

  Dishwasher Repair

• Microwave Repair

  

  Microwave failures can range from door switch problems to high-voltage component issues. We repair both built-in and over-the-range models. Learn more about our microwave repair services.

  Microwave Repair

• Range Hood Repair

  

  Poor airflow or excessive noise usually develops over time as components wear out. We repair motors, switches, and lighting systems in kitchen ventilation units. Schedule a range hood repair visit.

  Range Hood Repair

Kitchener Service Area

Meet Your Local Appliance Repair Team

Our technicians work across Kitchener and the surrounding region, including Waterloo, Cambridge, and Guelph. Whether it’s a service call in a downtown condo, a family home in the suburbs, or a rental property, our team focuses on clear communication, accurate diagnostics, and repairs that are done properly the first time.

• 

  Peter M.

  Appliance Repair Technician

  Expertise: Residential Appliance Diagnostics & Repair

  Service Area: Kitchener, Waterloo, Cambridge, Guelph

• 

  Igor B.

  Appliance Repair Technician

  Expertise: Appliance Troubleshooting & Field Repairs

  Service Area: Kitchener, Waterloo, Cambridge, Guelph

• 

  Anna S.

  Dispatch Coordinator

  Expertise: Scheduling, Coordination & Customer Support

  Service Area: Kitchener-Waterloo Region

Recent Appliance Repair Work in Kitchener

• 

  LG Front-Load Washer – Restored to Full Performance

  Loud operation and inconsistent spinning pointed to internal mechanical wear. After proper diagnostics, the washer was repaired, calibrated, and fully restored.

  Read more →
• 

  KitchenAid French Door Refrigerator – Smart Door Repair Solution

  A broken hinge mount on the right-side fridge door was causing sealing problems and rising temperature. Instead of replacing the full backordered door, we restored it with a structural epoxy repair.

  Read more →
• 

  Miele Compact Dryer – Motor Brush Replacement

  A compact Miele dryer was stopping shortly after starting and failing to heat properly. Worn motor brushes were replaced to restore normal operation.

  Read more →

About Pegasus Appliance Repair

Pegasus Appliance Repair focuses on straightforward, reliable service without the runaround.

We work with homeowners, landlords, and property managers across Kitchener and nearby areas, delivering clear diagnostics and straightforward repair solutions.

ABOUT PEGASUS

Appliance Repair FAQs

Here are some of the questions we commonly hear from homeowners before booking a repair:

• How much is the service call?

  The service call is $99 and includes a full diagnostic. If you decide to proceed with the repair, that amount is applied toward the total cost.

• Do you carry parts or is everything ordered?

  Our technicians carry common parts, but many repairs depend on the exact model. If a part is not available on the spot, we source it quickly through our suppliers and schedule a return visit.

• How soon can I get an appointment?

  In many cases, we can offer same-day or next-day service depending on availability and your location. Our team is already working across the Kitchener-Waterloo area daily.

• Do you repair all appliance brands?

  We service most major appliance brands, including both standard and higher-end models. Availability of parts can vary, but we always check before recommending a repair.

• What if my appliance isn’t worth repairing?

  After diagnosing the issue, we’ll let you know if the repair makes sense. If the cost is too high or parts are unavailable, we’ll explain your options so you can make an informed decision.

• Do I need to prepare anything before the technician arrives?

  Just make sure the appliance is accessible and, if possible, clear the surrounding area. This helps the technician diagnose and complete the repair more efficiently.

Book Your Appliance Repair Today

Take advantage of our limited-time repair discount.

DISCOUNT COUPON

$25 OFF ON ANY APPLIANCE REPAIR Redeem on repairs only

REQUEST A REPAIR CALL (226) 839-0519