Customer Reviews & Testimonials

Ruslan did a good job. He diagnosed the dishwasher issue accurately. The part order and return for fixing was quite quick. Ruslan did a thorough and detailed job - hardworking and meticulous nature. The dishwasher is working well now. I recommend Ruslan in particular - his understanding of appliances is very good.

I recently needed a repair for my Bosch fridge and contacted Pegasus Appliance Repair. I called in the morning, and they quickly scheduled a visit for that afternoon, which was impressive! The technician, Kostiantyn, messaged me beforehand to confirm his arrival. He was extremely professional and took the time to explain the issues with my fridge and ice maker. I appreciated his thoroughness and the wealth of professional advice he provided. Kostiantyn also showed impressive knowledge about Viking stoves and Bosch dishwashers, which was an added bonus! I highly recommend Pegasus Appliance Repair for anyone in need of appliance services. Great experience overall!

Service to our Frigidaire Gallery Professional stove. Oven wasn’t holding temperature and made clicking noises while cooling. Diagnosed as a failed circuit board. Part was ordered and installed within a couple days. Repair was considerably cheaper than replacing with the same but newer model. Michael was friendly and knowledgeable. Happy with the service, thank you!

I had Michael come out just before Thanksgiving weekend for our non functioning dryer. Diagnosed within half an hour and part ordered. Fixed the next week when the part showed up again in half an hour. Great service and friendly technician made us happy customers!

Emil, came promptly on Monday as promised. He checked out our washer and confirmed the pump was the issue. He ordered the part and hoped it would come in a couple of days. We heard from Pegasus on Wednesday and had the first appointment on Thursday. He arrived on time and completed the repair. He checked out the unit and said if we had any issues to get back to them and it would be looked after. I would definitely use Pegasus again if an issue requires there skills.

Reliable, professional and certified service—Emil diagnosed what was wrong with my dishwasher almost immediately and provided clear transparent options with no upsell. He gave me great general appliance advice too. Going forward, I’ll always choose Pegasus Appliance Repair.

Our technician Igor was very friendly and profesional!!! Found the problem right away and showed us. Ordered the part and when it came in he was back installing it!! Whole process took him maybe 30 minutes! AFTER he left we noticed the door wasnt closing properly. I called they were back fast and fixed it!!

I had a great experience with Pegasus Appliance Repair. I hired them to repair my dryer, and the service was completed within a very reasonable timeframe. The technician was professional, knowledgeable, and went above and beyond by also cleaning the exhaust duct/vent, which was an unexpected but greatly appreciated extra. The price was very reasonable as well, especially considering the quality of service and the additional work that was done. I would definitely recommend Pegasus Appliance Repair to anyone looking for reliable, honest, and fairly priced appliance repair service.

I have a clothes dryer that was to the point of do I get it repaired or just replace it? Pegasus was referred by a friend. I called in the morning. They arrived in the afternoon. The problem was quickly diagnosed. Back working at a fraction of what I expected to pay. Thank you. Paul

The service was great! Gregory was the technician who did the work! There was no mess and he explained everything he needed to do! The dryer works better than it did before and the parts arrived quickly, work was done just as fast! I highly recommend Pegasus and will call them again if needed in the future!

The technician and staff were kind and helped to diagnose the problem with my dishwasher and I paid the base callout fee. I was a little disappointed that they suggested replacing the whole drain pump rather than just the leaky seal, so ended up sourcing the seal online and replacing the small part myself which was much cheaper than their drain pump replacement estimate.

My experience with Pegasus was excellent. The phone receptionist was very polite, the appointment was made for the same or the next day, and the technician was very punctual Kostiantyn was very helpful and tidy. Although I had asked him to diagnose my microwave, which he did while sharing a good amount of information with me, he voluntarily fixed my garbage pullout when he noticed it was not secured, and he suggested I buy stainless steel adhesive tape to fix an unsightly gap between my built in ovens and cabinetry.

Have called this company twice in the last 2 years for dishwasher repairs. I could not ask for more, they did a great job and the technicians are friendly and very knowledgeable as well as quick. Michael knew what the issue was within a few minutes. I highly recommend Pegasus Appliance Repair as I have had them over twice and have had great experiences and no issues.

We have requested Igor for all of our appliance repairs and have always had a great experience. He is reliable, personable, knowledgeable, and consistently provides high-quality service. If you ever need an appliance technician, we highly recommend asking for Igor. You won’t be disappointed!

Igor diagnosed the problem with my oven in less than 10 minutes. He ordered the part on the spot. When it came in they called and set up right away. Igor showed up on time and within 15 minutes it was in and testing. Overall it was a pleasant and professional experience. This is an honest and reliable company. Thanks Pegasus.

I had a great experience with Pegasus Appliance Repair after my stove stopped working following a storm and power outage. Their customer service was incredibly responsive, replying to my emails right away and getting me booked for same-day service. The tech, Peter, arrived right on schedule within the promised window. He was extremely polite and knowledgeable and diagnosed the blown fuse almost immediately. He fixed the issue fast and furiously, saving me from having to replace the entire stove! I couldn’t be happier with the fast, professional service. Highly recommend Pegasus Appliance Repair to anyone in the KW area!

excellent communication on phone.. they were forthcoming and demonstrated knowledge expertise. Even though I did not go through with a service they were able to help guide me in a way thats really helpful. also their AI voicemail feature is really good too.

I had a mystery leak with our 10 year old, oversize washing machine. By strange coincidence, our dishwasher drain plugged up right around the same time, but luckily, no flood. After calling Pegasus, we received prompt service. The dishwasher was checked out and quickly repaired. The faulty part on the washer was quickly identified, but had to be ordered. The part arrived and now the washer is now as good as new! I am so pleased with how quick, professional and effective the entire process was. In total, there were three visits (one was due to my mistake) and all contacts were very positive. We are so grateful to be dealing with them - they are #1!

Called for a service, woke up to fridge/freezer not working. She was honest and said because mine is LG only LG can supply parts, saved me a service fee. And helped answer questions I had. Not too many places are upfront and honest before taking your money these days. Although I can’t rate how they are with actual fridge service, I give 5+ starts for their actual customer service. Thank you for your honesty

Adrian arrived on time and was able to diagnose the problem on our Maytag washing machine very quickly. Unfortunately the replacement part was not available locally and had to be ordered from the warehouse so he returned the following day to complete the job. Adrian was very professional and did a great job.

Emil from Pegasus came to check out a suspected leak on my Meile dishwasher. He checked and tested everything explaining what he was doing the whole time. No leak was found, but he very patiently explained what we would have seen if there was a leak and which areas would have been most apt to cause issue. He also checked the basement to confirm no water marks. I have run a full load now with no issue.

Great service. I called on a long weekend, had appointment set up for the Tuesday morning. The service tech was professional, efficient. Determine the part needing replacement, the following week he came back to fix it! I would use Pegasus again! I would have preferred not to wash dishes for one week but they had to order the part, so I rated a 4/5.

I was very pleased with the service I received for the repair of my dryer. I called and a serviceman ,Peter, arrived the next morning. He quickly found the issue, had the part on hand, and made the repair. He also spotted another part that was wearing from age, machine is 16 years old, and recommended replacing it as well, to save a future call back. Highly recommend this company for your repairs.

Our Sub-Zero fridge suddenly stopped cooling, and we were pretty stressed thinking all the food would go bad. We called Pegasus Appliance Repair, and they were able to come out the very same day. The technician figured out the problem really quickly and, luckily, had the part right in his truck. He fixed it on the spot, and our fridge was cooling again before he left. It's not often you get service this fast and efficient anymore. The technician was friendly, knowledgeable, and explained everything clearly. We're very happy with the experience and wouldn't hesitate to call Pegasus again. Thank you for the amazing service!

We had an excellent experience with Pegasus Appliance Repair. Gregory was knowledgeable, professional, and quickly diagnosed the problem with our Kenmore dryer. He ordered the required part and returned the very same day to complete the repair. The service was prompt and efficient. We really appreciated his expertise and would not hesitate to recommend Pegasus Appliance Repair to anyone in need of reliable appliance service.