Customer Reviews & Testimonials

Excellent service, Peter came out diagnosed the problem, ordered the parts from the west coast, he came back and installed it, up and running again within 7 days. Very happy with the service and communication, now we can use the wall oven again. Thank you very much Pegasus.

Third time we have used Pegasus. Twice for a fridge/freezer repair and once for our clothes dryer. They are reliable, quick, and priced well. I like the fact that their service call fee is waived if you go ahead with the repair. Emil is trustworthy and honest. I dont like the fee charged for using a credit card. I think its a part of doing business, even for small companies. Hoping I dont need you again any time soon! But will reach out only to Pegasus if needed.

After researching many appliance repair companies and talking to a few, I settled on calling Pegasus after reading their reviews and responses from the owner. They are also registered with the Better Business Bureau, where many repair companies are not. They also fix Samsung fridges which not everyone fixes. Anyways, the admin staff who booked my appointment was great! She booked a day-of appointment and she ensured that it worked with our hectic schedule. The technician (Igor) came over today and he was so helpful! He texted me before coming over and was on time. My dog even liked him! He quickly diagnosed the potential problem (common issue with Samsung fridges), but also noted that the fridge might be fine after we defrosted it. He was very knowledgeable. I asked so many questions and he took the time to explain things to me. He gave me the option to go forward with the fix or to wait and see what happens. I really appreciated that he didn't force or sway me into fixing it - it's hard to find truly honest people these days! I decided to wait and see what happens and I was happy to pay the service fee for his time and advice. He also gave me some tips on our dishwasher, free of charge. Thank you Igor for your help today! I'll definitely be calling Pegasus and Igor for any future appliance problems (sorry in advance because I know that I ask sooo many questions!).

I have a Maytag Fridge that is over 35 years old and I had a control setting for the Freezer and Fridge that needed to be replaced. I had called on Pegasus Appliance Repair to see if Gregory was available who had worked on my Fridge previously and I was very satisfied for his professional services in the past and now. Highly recommended! Thank you.

Excellent service repairing our Samsung induction stove top and saving us the cost of replacing the entire stove! . Experienced. patient and knowledgeable technician, who gave me advice on my other appliances while he was here. We’ll definitely be calling on Pegasus for any future appliance issues! Thank you so much! Couldn’t have asked for a better experience! Thank you Pegasus. .

It's hard to find quality people to do any work these days. My experience with Pegasus Appliance Repair is giving me hope! Sergey came to install our dishwasher and over the range microwave. Right from the second he stepped inside the door, I knew we made the right choice. Sergey was very polite.. Clean.. Explained the process, installed without any issues and didn't mind me hovering over his work. I'll do that to anyone! I'd highly recommend this company for your appliance repairs or installations. I know who to call next time. Thanks for the quick response and excellent job. Lou

Emil took great care and time to thoroughly investigate the cause of the F10 error code on our dishwasher. Rather than stopping at the immediately visible issue—a torn door seal—he carefully explored all possible causes of the problem. He ultimately discovered that the issue was a cracked hose in the pump, which was difficult to access. Had we simply replaced the door seal, the problem would not have been resolved, resulting in additional time, expense, and another service call. We greatly appreciate Emil’s diligence and the time he took to properly diagnose the issue from the start.

We were very satisfied with the service we received from Pegasus Appliance Repair. As promised, we heard back from them mere minutes after submitting a service request, which was followed up by a visit from a service repairman on the same day. After quickly sourcing the authentic Bosch part, our dishwasher was back to its old reliable ways. Gregory, the repairman, was both professional and respectful. We were happy that he was able to perform both the diagnostic and repair work.

When our washing machine broke, Pegasus replied to my inquiry quickly. They were also able to send a technician right away. Emil was no-nonsense and was able to pinpoint what parts needed to be replaced. He couldn't repair it that day because one of the parts needed to be ordered from BC, but when the part arrived, Emil returned right away to complete the repair. We're very happy with the service we received and the results, as our washing machine has been working perfectly ever since.

Very impressed with the service received. Greg came out within a few hours of the call that my fridge -freezer was not working. He spent time to diagnose the problem and suggest a way forward. He ordered a spare part and took time to check the apparatus was working following its installation. The payment details and process were transparent. No surprises.

They were very quick to reach out when I submitted a contact form. They had someone out the next morning to look at my washing machine, and Peter was friendly and quick to diagnose the issue. The replacement part was in within a week and Peter completed the repair very quickly and with friendly service. I will be calling again if I have appliance repair needs!

Thank you for fixing our ice maker on our JennAir fridge! We got a same-day appointment with Pegasus, and Gregory returned with the part in just two days to complete the repair. Great communication throughout — we were always informed when he was on the way. Excellent service!

Simple to set up appointment with the virtual assistant- so simple I was skeptical it was true that the same day I called, they had the appointment for the service. I was given a time with a reasonable 2 hour window and was contacted by text to be updated 30 minutes before they arrived. Peter professionally diagnosed the problem with the dryer heating element not working, showed me and found that he had the replacement part with him and had the repair done and the dryer put back together. That was the most efficient repair I’ve ever had. I only found out it was broken that morning at 8:30am and by noon it was fixed. Will share my great experience with Pegasus!

The problem was with a Kenmore Elite dryer. First Pegasus Appliance Repair responded almost immediately to my request for service and it was taken care of within hours. Gregory, the technician was great, he stayed in touch with me (I was not at the residence) sent me pictures of the problem, had the part required to fix available, cured the issue. Yes, it was a bit expensive but, there were no surprises with the costing. Very pleased all round.

Had an issue with our dryer, reached out to Pegasus and they were able to come out that day. Michael showed up and was on time, very pleasant and knowledgeable about the problem. He ordered the parts and returned 3 days later and performed the repair. Price was as quoted and the repair done in a clan timely manner. Thanks Michael we will call you guys if we have anymore appliance repair issues!

Pegasus Appliance Repair has been wonderful every time we have needed urgent repairs. They are professional and always have a positive response in repairing and also explaining what went wrong with the appliance. Michael was our most recent technician who fixed a complex and very technical washing machine issue quickly and walked us through getting it up and running again 🙂 Thank you Pegasus!

Emil was great! Fast and well done job on a very tricky fridge repair. The freezer was frozen shut. It required a Herculean effort to open it followed by technical expertise to discover the issue and replace the leaking ice cube maker. Thought I might have needed a new fridge. Whew!

I contacted Pegasus to repair an induction cooktop that wasn't functioning. The technician who came was extremely professional and was able to identify and repair the issue quickly. The price was also reasonable. My only (somewhat) negative feedback is that communication with them is done via email, which I don't check frequently, and for which I don't get notifications. That result is that communication requiring timely response was missed. It would've been better since I provided my phone number to communicate by text since I receive notifications for those and am more likely to respond quickly. Regardless, I wouldn't hesitate to use them again.

We found Pegasus by searching on Google and are we happy we did. My Dad had an issue with some water leaking from his dishwasher and Emil arrived to try and figure out where the leak was coming from. He was completely professional, he was thorough and very knowledgable. After over an hour of tearing the machine apart, nothing was leaking for Emil. Today it leaked a little bit again and so Emil came back, same day, and helped once again and went above and beyond once again. He didn't charge for the second visit either! So impressed with his services, highly recommend this company. As he left each time he asked my Dad if there was any other appliances he could help with too! Top Notch company! And very reasonable rates, especially for Seniors!

I called Pegasus on a Thursday evening and they booked me an appointment for the next day. On Friday I was given a time and was surprised that Emil arrived on time. You don't see that very often. He was very respectful of myself and my flooring. Boots off at the door. Told me what was wrong with the stove oven. He searched and found me the best price for the needed part. Now I'm happily back to baking. Thanks to Emil and the knowledgeable staff at Pegasus.

Fantastic company to work with. I called for a service call, and the technician, Adrian, showed up the next day. He diagnosed the dishwasher, sent the invoice and estimate for the repair. I paid everything online, and communication was excellent from the tech and company start to finish. I will now use Pegasus for all of my rentals. Thank you,

Great service and communication! I called Pegasus for a refrigerator repair. Igor, the service technician was friendly, knowledgeable and professional. He had to order a part for the repair and kept me in the loop as to when it was to arrive and then came back to finish the job! I would use their service again!

We had Peter from Pegasus Appliance come to our house to repair our leaky fridge. Peter was prompt and very quiet in his work as I had unexpected guess arrive, which we were sitting close to the kitchen are. Peter was very efficient, quick, and quiet with his work. He also took the time to explain why our fridge was leaking. I was most impressed that he cleaned up his working area and my fridge of the leaky water. I will be using Pegasus Appliance in the future for sure!

Peter fixed my stove and was great to deal with. He showed up on time, figured out the problem right away, and had it working again way faster than I expected. He also explained what happened in a way that actually made sense. Super friendly, fair price, and no hassle at all. I’d definitely call him again if anything else breaks.

Repeat customer here, I've had a washer serviced, a dryer belt changed out and most recently the fan for my refrigerator condenser died. Emil was able to locate the part and had it switched out in no time. Same day or next day service, answered all my questions, great service. Five star.